Provo River Resort

We were excited to stay here & were called because we hadn’t shown up yet for the evening around 6pm we told them we wouldn’t be in until 10-11pm (it was a rough travel day). The front desk said she would wave the fee of late night check in because she didn’t imagine we would have a problem on arrival and left a packet out for us. We a...moreWe were excited to stay here & were called because we hadn’t shown up yet for the evening around 6pm we told them we wouldn’t be in until 10-11pm (it was a rough travel day). The front desk said she would wave the fee of late night check in because she didn’t imagine we would have a problem on arrival and left a packet out for us. We arrived and could not get into our site (43 ft 5th wheel) because everyone was parked in the road in-front of their rigs. It was already a tight fit without the cars parked there. There were also toys and blowups all over our site (from the neighbors). The only way out was to backup a narrow drive with minimal turn around space. We called and texted the after hrs line with no response so we backed up slightly next to the office and decided to wait until morning light to figure out what to do. We slept in our trailer with all the slides in to rest. We woke up around 6 and waited around outside around 6:30 people started moving cars (one of the cars happened to be someone who worked or helped around the park the trailer was definitely permanent in there). With some help from some kind RVers we navigated around some trucks that hadn’t been moved yet and managed to get in our site. Definitely not $100 a night to sleep on the side with our slides in. No apology’s or asking if we got in ok from the front desk. It says they have 50amp sites which we got, but we couldn’t run all 3 of our ACs like we can everywhere else off of the site. We called to tell them and ask if maybe it was a 30amp site but they Just said we haven’t had that issue in a while. Once the camper next to us left we were able to run everything fine, so they may be sharing power between 2 sites. Went to the front desk to ask where to go put our tubes in the water to play and she just said “I don’t know, I would call the adventure place where you rent stuff” they offer rentals at the resort so I don’t know why they would do that if they can’t tell you where to get in close to the park. We had some other campers help us out yet again. Definitely not worth $100 a night a nice idea, but needs a lot of real work & tons of people use the park as a residence.

BEWARE: though this location is beautiful, but seriously lacking the amenities that would make it so expensive. ALSO, it is very clear that this is a permanent residence for people even though their site says it is not. For us, it really changes the feel of a campground. As advertised, we were expecting a resort with the amenitie...moreBEWARE: though this location is beautiful, but seriously lacking the amenities that would make it so expensive. ALSO, it is very clear that this is a permanent residence for people even though their site says it is not. For us, it really changes the feel of a campground. As advertised, we were expecting a resort with the amenities like laundry, showers, bathrooms and hook ups. We were aware that in site sewer is not available. 1. First issue is the fee for late arrival. I have not had any other RV resort charge for arriving after 7pm. It is common to arrive later when on the road. 2. When pulling in, we were placed between two people that obviously lived there. It is not at all clear that they offer long term stay. I wouldn't have booked here if I had known that this was some peoples residence. 3. Since there is no sewer in site, I expected bathrooms and showers to be available. The only bathroom is an outhouse and the showers are a whole other issue. 4. SHOWERS - when we arrived, they said they changed the code to the showers because someone has been defecating in there, so we would have to be let in by the office. Well, the office is only open from 12-6. Who showers only during those hours? very unreasonable. I contacted the office to find a solution and never got a reply. the following day, i moved things around to go take a shower at 2pm and the office was CLOSED! no answer to the phone numbers and the one person that we could contact is in St. George and cant do anything to help us. 5. Laundry room was closed. I count on being able to do laundry on site since I'm on the road for this 2 week long trip. Why is it closed without notice? 6. Request for remedy. I emailed prior to posting this publicly. I asked that they address and remedy the situation and there was no response. BEWARE of what you're getting here. its expensive and is missing the common amenities that an RV resort usually has. Call ahead with your questions and be sure you know what you're getting.

Very poor management! They need to learn how to manage customers better and no be so uptight with situations and get the full sides of the story before you jump peoples cases and threaten them. She was so rude! Plus spot we reserved for over booked because we didn't pay the 25.00 lock in fee on top of everything else we paid to stay th...moreVery poor management! They need to learn how to manage customers better and no be so uptight with situations and get the full sides of the story before you jump peoples cases and threaten them. She was so rude! Plus spot we reserved for over booked because we didn't pay the 25.00 lock in fee on top of everything else we paid to stay there. It was very unorganized. Unfortunately I would not recommend this place. Especially to groups of people. It's not very accommodating to be next to your group. Plus the playground they offer and park is old and crusty and not the greatest for children to be playing on without getting hurt and tons of garbage in piles and outhouses for a bathroom.

We booked a site right on the river. It was absolutely beautiful. We are on the tail end of a Pacific Northwest loop and this was our last stay and it was one of the best! The place was clean and well kept. There are no sewer hookups because it’s right on the water. Sewer hookups would mean contamination of the river, so obviously they...moreWe booked a site right on the river. It was absolutely beautiful. We are on the tail end of a Pacific Northwest loop and this was our last stay and it was one of the best! The place was clean and well kept. There are no sewer hookups because it’s right on the water. Sewer hookups would mean contamination of the river, so obviously they can’t have sewer hookups. A TON of activities to keep everyone busy. Staff was friendly and accommodating. I would definitely stay here again!

We stayed here for 8 days in a Premium Back-In Site for $50 a night. On the website when go to book it says back-in site, concrete pad which it makes it sound like you are parking on concrete. No, you will be parking on gravel. The concrete pad is (4X5) in the grass. The concrete doesn’t match up to the RV door because your electric bo...moreWe stayed here for 8 days in a Premium Back-In Site for $50 a night. On the website when go to book it says back-in site, concrete pad which it makes it sound like you are parking on concrete. No, you will be parking on gravel. The concrete pad is (4X5) in the grass. The concrete doesn’t match up to the RV door because your electric box and water are located behind your RV (and not on the side of the RV). You have to pull the RV further back in the spot to make sure your cords and hoses are long enough. The sites Do Not have sewer. The RV park provides a dump service for a charge ($15 if you want to dump yourself or $50 for a service man to dump for you). If you book on the website. They will want to charge you $20 to be able to hold your RV spot that you requested. We bypassed this and just hoped that we would get the spot that we requested. Yes, we got the spot without paying an extra $20. Once we checked in they told us that since we were staying 8 nights that we would be charged for electricity at the end of our stay when we check out, we had to pay $15. If you check into the RV late pasted 8pm. They will charge you $50. They offer WIFI but, I couldn’t ever get it to work. RV Park restrooms are porter potties. Yes, the ones you would see at a outside sporting event. The water that comes into your RV has a very strong bleach smell to it. Water pressure averages 40 psi. You will share the water connection with your RV neighbor.

Very popular location with people tubing down the river and spaces very close together. We paid for a “deluxe” site but got one that was mostly dirt (many others had a deck, patio, or grass) near the dumpster. Spot was reasonably easy to get into but not very level. Granted, we were a last minute reservation.New ownership took over...moreVery popular location with people tubing down the river and spaces very close together. We paid for a “deluxe” site but got one that was mostly dirt (many others had a deck, patio, or grass) near the dumpster. Spot was reasonably easy to get into but not very level. Granted, we were a last minute reservation.New ownership took over this year and is trying to update the shop and laundry (the laundry was not functional when we stayed). Small playground for kids. This location is setup to make money first and foremost, most likely to improve the property in the future. As it stands, it’s so-so.