After calling ahead and making sure we could have Amazon deliver a package, we placed an order for a few items, including an expensive drone. When the package arrived, the staff opened the box and took out the drone, leaving the other items. When we came to pick up the box less than 24 hours later, they gave it to us opened and clearly missing items. The person we spoke to had the cheekiness to say he personally opened the box and the drone wasn’t there - despite the package saying, right on its face, its shipping weight, which included the missing drone. We’re now trying to figure out how to get reimbursed, but spare yourself: stay clear until and unless they’ve straightened up.